Tell us who your companion is before booking.
Each pet's needs are different. Your vet will recommend assessment and treatment based on their individual circumstances.
Check species and appointment availability
Tell reception your pet's species, age, size and reason for visiting. We will confirm whether a suitable veterinarian and appointment are available before you travel.
Explain changes in eating and behaviour
Reduced appetite, changes in droppings, hiding, breathing concerns, injuries and weight loss may be important. Share when signs began and how your pet is normally housed and fed.
Arrange a suitable examination
Handling and examination methods vary greatly between birds, rabbits, reptiles and small mammals. The vet will assess what is safe and useful for that species.
Discuss tests and treatment limitations
Certain blood tests, imaging, medicines or procedures may not be appropriate or available for a given species. We will explain suitability and alternatives rather than imply all treatments are offered.
Seek urgent help when needed
Small animals can become critically unwell quickly. If your pet is struggling to breathe, is severely injured or rapidly deteriorating, obtain urgent veterinary advice rather than waiting for a routine booking.
Before, during and after your visit
Phone first for species suitability
Please identify the species as precisely as you can and describe the issue. Different vets have different experience and equipment, and an ordinary dog-and-cat appointment may not be right for an exotic animal.
Make transport and the waiting room safer
Use a secure, species-appropriate carrier and minimise unnecessary handling. Bring photos of enclosure temperature, diet and recent droppings if relevant. Reception can advise on arrival arrangements.
Referral is an appropriate outcome
If your pet needs species-specific diagnostics, anaesthesia, a specialist procedure or urgent facilities unavailable here, we will recommend a provider better equipped for that care. An initial enquiry is not a promise of treatment.
Services, suitability and costs differ by species and clinical circumstances. Your veterinarian will confirm a plan for your pet.
Frequently asked questions
Do you treat every type of bird, rabbit or reptile?
No. We welcome enquiries, but availability depends on the species, current vet roster and your pet's condition. Please confirm with reception before coming in.
Can I bring an exotic pet straight in without an appointment?
Phone us first where possible. We need to establish whether an appropriate clinician is available and whether your pet requires urgent care elsewhere.
What details should I give reception?
Species, approximate age and weight, primary symptoms, how long they have been present, feeding and housing details, and photos or a short video if helpful.
Understand your options before deciding
Before consenting, please ask your vet about the procedure, important risks, possible additional tests and expected charges.